Privacy Policy
Last updated 19 August 2026.
Top Tree Removal Canberra ("we", "us", "our") operates the website at toptreeremovalcanberra.com.au. This privacy policy explains how we collect, use, disclose and protect your personal information when you use this website or submit an enquiry through it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). For visitors located in the European Union or United Kingdom, this policy is also written to be consistent with the general data-protection expectations of the GDPR.
Who we are and what this site does
Top Tree Removal Canberra operates this information and enquiry website for the Tree Services category, serving Canberra, ACT and the surrounding area. We are not the service provider ourselves. When you submit an enquiry, we assess the information and may share it with one or more independent providers if an appropriate provider is available. Submitting an enquiry does not guarantee that a provider will be available or will contact you.
Information we collect
We collect the personal information you choose to give us through our enquiry forms. This typically includes your name, email address, phone number, the suburb or area your project is in, and any details you provide about what you need. You are not required to submit an enquiry, but the required form fields are needed for us to assess and process one.
We also collect limited technical information automatically when you visit the site. This may include your IP address, browser type, device type, the pages you view, and the date and time of your visit. This information is collected through standard web-server logs and, where enabled, privacy-respecting analytics. It is used in aggregate to understand how the site is used and to improve it; it is not used to identify you personally.
How we use your information
We use your personal information to:
- assess your enquiry and, where appropriate, pass your details to one or more potentially suitable independent providers so they can decide whether to contact you about your project;
- respond to questions you send us directly;
- maintain, secure and improve the website; and
- meet our legal and record-keeping obligations.
We do not sell your personal information. We do not use your details for unrelated marketing without your consent.
Disclosure of your information
When you submit an enquiry you consent to your contact details and project information being shared with one or more potentially suitable independent providers where available. A provider that receives your details is responsible for its own handling of your information under its privacy obligations. Submission does not mean that a provider has accepted the work.
We may also disclose information to service providers who help us operate the website (such as hosting, form-processing and analytics providers), and where we are required to do so by law. Some of these service providers may store data outside Australia; where that occurs we take reasonable steps to ensure your information remains protected.
Cookies and analytics
This website may use cookies and similar technologies to remember your preferences and to measure traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function.
Security and retention
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain enquiry information only for as long as needed to assess and process the enquiry and to meet our legal obligations, after which it is deleted or de-identified.
Your rights
You may request access to the personal information we hold about you, ask us to correct it if it is inaccurate, or ask us to delete it. To make a request, or to ask a question about this policy, email us at info@toptreeremovalcanberra.com.au. We will respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page shows when it was last revised. Material changes will be reflected on this page; please check back periodically.
Contact
Questions about your privacy or this policy? Email us at info@toptreeremovalcanberra.com.au. Postal and other contact details are available on our contact page.